- Warranty term is 2 years starting from the date of delivery of the product.
- The full product including any and all of its parts is within the warranty coverage of our firm.
- In case the product is broken down during the warranty term,the period spent during repair is to be added to the warranty term. Repair period of the product is a maximum 30 business days. This term starts upon the date of notifying the product defect to the service station; in case there is no service station, to any of the product seller, retailer, representative,agency, importer or producer. If a defect that has occurred from industrial items ( hinge, handles, screws, rails, dampers etc. ) is not removed within 15 business days, manufacturer or the importer has to offer another items bearing the similar characteristics, to the use of the consumer.
- Within the warranty term of the product; in case the product becomes malfunctioning due to material defects, craftsmanship or defects due to assembly faults, it is to be repaired free of charge, without claiming for craftsmanship fee, replaced parts or under any other claim, what so ever.
- Malfunctioning product:
Defects that occur due to use of the product contrary to the items specified in the user guide book and operation manual are not included within the warranty scope.
- The maximum term of repair is exceeded.
- If there is no service station, it is determined by a report to be issued by any of the product seller, retailer, representative, agency,importer or producer in respective order, that repair of the defect is impossible, the product is to be replaced free of charge.
The items or products sent to us, in case of request for refunding or spare part replacement, allcarrier charges of that product are belong to customer (buyer).
FOLLOWING CONDITIONS ARE NOT INCLUDED WITHIN THE WARRANTY COVERAGE
- If the assembly and repair of the product is carried out by those other than the authorized service members
- If materials and tools that may damage the product have been used in cleaning the product.
- Wooden materials are to be wiped by using a cotton-based semi-damp cloth, and no cleaning agent is to be used. It should not be wiped using pressure. Then,the whole surface is to be wiped dry with a dry cloth.
- The surfaces having adhesive material must be wiped by a dry cloth. Metal plated materials are to be cleaned using a cotton-based damp cloth soaked in water, soapy water, cleaning agents that are not scratching or solvents. Then, the cleaning agent left on the surface is to be cleaned with a damp cloth and the whole surface is to be wiped dry with a dry cloth. Products are not to be cleaned with agents that contain acids and abrasive powders(liquid bleach, ammoniac agents, hydrochloric acid etc.) and hard cleaning tools (wire, sponge, etc.) In case of contact with acidic agents such as liquid bleach, it should be immediately cleaned with water.
- Damages arising from misuse, changing place within the room or due to reasons that occur during transport (scratching the furniture surface,crushing, breaking, cracking, tearing or unbalanced use of power)
- Other damages that may occur at the result of conducts contrary to recommendations specified in the user guide book and operation manual.
It is specified that additional parts which are not produced by us, are mounted on the product or proper parts are dismounted.
Defects that may occur due to extraordinary cases such as fire, earthquake, torrent and flood.
- Damages like crackings, breakings, scratchings that appears on surfaces or main body of ABS plastic products, during usage, assembling, or transporting that happened out of our control, won't be included to warranty coverage.
REFUND OR CHANGE CONDITIONS
- All parts of product or products that required to change or refund , need to be sent back with invoice, in original packaging as we delivered and there shouldn't be any missing item or damagement inside or outside of original packages. So Please double check your product carefully while you are receiving your orders and pay attention not to have any damagement inside or outside of packages, in case of any obvious damagement, it is highly advised you to report this to authorized departments and not receive the products.
- In case of products are not in original packaging, packaging costs will be deducted from refunding amount. In case there are stains, wetness, burns , scratches, cracks, breaks on the products that you send back which can not acceptable by our quality control, you'r refunding won't be confirmed and accepted , in these cases you can get your products by paying shipping cost
All parts of product or products that required to change or refund , need to be sent back with in original packaging as we delivered and there shouldn't be any missing item or damagements inside or outside of original packages. After packages arrived, general controls are made by our experts.During controls , in case any absence, or damagement are detected, determined amount are deducted from refunding amount. As an example of these cases ; Damagements that appeared intentionally or accidentally, damaged part's amount will deduct from refunding amount. For example;product is 3 pieces and 1 piece has damagement, the one piece damaged cost will deduct from refunding amount